Term & Conditions
Our Contract
These Terms and Conditions govern the supply of goods sold by Ugoso ("We" and "Us") to the customer named on the order form provided on the Ugoso website ("You" and “the Customer”). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between You and Us on these Terms and Conditions. All orders are subject to acceptance and availability of the goods ordered. We are entitled to refuse any order placed by You.
Please note every order placed on our website receives an order confirmation. This does not constitute an acceptance of your order and We reserve the right to cancel your order without prior notice.
Price & Payment
The price payable for the goods You order is as set out on our website at the time You place your order plus any charges for carriage as set out in the order form.
We are not obliged to accept your order or purchase for such goods and may decline it or limit the order quantity.
By submitting Paypal details or credit / debit card details when placing an order You confirm that the credit / debit card or Paypal account you use to make a purchase from us is your own / your company's card or Paypal account, that You are authorised to use and that there are sufficient funds or credit facilities to cover the cost of any goods or services You order from Us. We reserve the right to obtain validation of your credit or debit card details before providing You with any goods or services.
Delivery
We will deliver them in accordance with your order. A valid signature maybe required on delivery. In the unlikely event that you have not received all the goods within 3 days of the date of delivery, You must notify Us immediately. The risk in the goods shall pass to You at the point of delivery and We shall have no responsibility in respect of the safety of the Goods thereafter. We shall use all reasonable endeavours to dispatch goods by the date agreed with You. We do not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control. If we consider that a delay is likely We shall make every reasonable effort to contact You and advise You of the delay. We do not accept liability for shortages or damage to deliveries. Any shortages or damages must be notified to Us within 24 hours of receipt of delivery. By placing an order you confirm that You will be available to accept the delivery of your order within normal working hours. Outside of these hours notification from You is required and additional charges may apply.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
If you are unhappy with your purchase you can return an item to us. Within the European Union, customers have the right to withdraw from the purchase of an item within fourteen working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address, please email us for a Returns Number and our returns address. We recommend that you receive a proof of posting or send it by recorded delivery. We cannot accept returns of videos, DVDs, computer software that has been opened, subscription magazines or fabric cut to your specific requirements
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
Damaged, defective or incorrect items
Please email us if you have a problem with an item that is damaged or defective. We will give you a Returns Number and discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Availability
While We endeavour to hold sufficient stock to meet all orders, if We have insufficient stock to supply or deliver the goods ordered and paid for by You, We may, at our discretion, supply or deliver a substituted product or refund You the price paid for such goods as soon as possible and in any case within 30 days.
Liability
If You have notified Us in writing of a problem with the goods within 24 hours of receipt, We will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to You the amount paid by You for the goods in question, in our absolute discretion. We will not be liable to You for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and We shall have no liability to pay any money to You by way of compensation other than any refund We make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to You for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
Termination
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to You if You are in breach of an obligation hereunder or You become unable to pay your debts when they fall due. Upon termination, your indebtedness to Us becomes immediately due and payable and We shall be under no further obligation to supply goods to You.
Force Majeure
We shall have no liability to You for any failure or delay in supply or delivery or for any damages or defects to goods supplied or delivered hereunder that is caused by any event or circumstances beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
General
If any part of these conditions is invalid, illegal or unenforceable (including provision in which We exclude our liability to You) the validity, legality or enforceability of any other parts of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the laws of England and Wales.
VAT
All prices exclude UK VAT or any other sales taxes.
Privacy Policy
Ugoso do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Copyright, Trademark and restrictions of use
This website contains material which is owned by or licensed to Ugoso. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or designs on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the documents or products that are available on this website.
Ugoso expressly reserves all copyright and trademarks in all documents, information and designs on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may copy booklet templates for your personal and non-commercial use only.
Our Contract
These Terms and Conditions govern the supply of goods sold by Ugoso ("We" and "Us") to the customer named on the order form provided on the Ugoso website ("You" and “the Customer”). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between You and Us on these Terms and Conditions. All orders are subject to acceptance and availability of the goods ordered. We are entitled to refuse any order placed by You.
Please note every order placed on our website receives an order confirmation. This does not constitute an acceptance of your order and We reserve the right to cancel your order without prior notice.
Price & Payment
The price payable for the goods You order is as set out on our website at the time You place your order plus any charges for carriage as set out in the order form.
We are not obliged to accept your order or purchase for such goods and may decline it or limit the order quantity.
By submitting Paypal details or credit / debit card details when placing an order You confirm that the credit / debit card or Paypal account you use to make a purchase from us is your own / your company's card or Paypal account, that You are authorised to use and that there are sufficient funds or credit facilities to cover the cost of any goods or services You order from Us. We reserve the right to obtain validation of your credit or debit card details before providing You with any goods or services.
Delivery
We will deliver them in accordance with your order. A valid signature maybe required on delivery. In the unlikely event that you have not received all the goods within 3 days of the date of delivery, You must notify Us immediately. The risk in the goods shall pass to You at the point of delivery and We shall have no responsibility in respect of the safety of the Goods thereafter. We shall use all reasonable endeavours to dispatch goods by the date agreed with You. We do not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control. If we consider that a delay is likely We shall make every reasonable effort to contact You and advise You of the delay. We do not accept liability for shortages or damage to deliveries. Any shortages or damages must be notified to Us within 24 hours of receipt of delivery. By placing an order you confirm that You will be available to accept the delivery of your order within normal working hours. Outside of these hours notification from You is required and additional charges may apply.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
If you are unhappy with your purchase you can return an item to us. Within the European Union, customers have the right to withdraw from the purchase of an item within fourteen working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address, please email us for a Returns Number and our returns address. We recommend that you receive a proof of posting or send it by recorded delivery. We cannot accept returns of videos, DVDs, computer software that has been opened, subscription magazines or fabric cut to your specific requirements
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
Damaged, defective or incorrect items
Please email us if you have a problem with an item that is damaged or defective. We will give you a Returns Number and discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Availability
While We endeavour to hold sufficient stock to meet all orders, if We have insufficient stock to supply or deliver the goods ordered and paid for by You, We may, at our discretion, supply or deliver a substituted product or refund You the price paid for such goods as soon as possible and in any case within 30 days.
Liability
If You have notified Us in writing of a problem with the goods within 24 hours of receipt, We will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to You the amount paid by You for the goods in question, in our absolute discretion. We will not be liable to You for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and We shall have no liability to pay any money to You by way of compensation other than any refund We make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to You for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
Termination
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to You if You are in breach of an obligation hereunder or You become unable to pay your debts when they fall due. Upon termination, your indebtedness to Us becomes immediately due and payable and We shall be under no further obligation to supply goods to You.
Force Majeure
We shall have no liability to You for any failure or delay in supply or delivery or for any damages or defects to goods supplied or delivered hereunder that is caused by any event or circumstances beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
General
If any part of these conditions is invalid, illegal or unenforceable (including provision in which We exclude our liability to You) the validity, legality or enforceability of any other parts of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the laws of England and Wales.
VAT
All prices exclude UK VAT or any other sales taxes.
Privacy Policy
Ugoso do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Copyright, Trademark and restrictions of use
This website contains material which is owned by or licensed to Ugoso. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or designs on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the documents or products that are available on this website.
Ugoso expressly reserves all copyright and trademarks in all documents, information and designs on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may copy booklet templates for your personal and non-commercial use only.